Frequently Asked Questions
1. What types of jewelry do you offer?
At STROY GROUP SOFT 1, we offer a wide range of exclusive, high-quality jewelry designed by the renowned Quinn Van Leeuwen. Our collection combines timeless elegance with modern sophistication, featuring pieces such as rings, necklaces, bracelets, earrings, and custom-designed pieces.
2. How can I purchase jewelry from your website?
You can easily browse and shop our collection on our website, enevipay.com. Simply select the pieces you love, add them to your cart, and proceed with secure checkout. We accept various payment methods, including credit cards and PayPal.
3. Can I customize a piece of jewelry?
Yes! We specialize in creating bespoke, one-of-a-kind jewelry pieces. If you’re looking for something unique, please contact us via email at support@enevipay.com to discuss your custom design ideas with our team.
4. How do I know what size ring or bracelet to order?
We provide detailed sizing guides on each product page to help you select the right size. If you’re unsure about your size, you can contact our customer support team at support@enevipay.com for assistance.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will be calculated at checkout based on your location.
6. How long will it take to receive my order?
Processing time for orders typically takes 1-3 business days, depending on the availability of the item. Shipping times vary by location, but you can expect delivery within 7-14 business days for international orders.
7. Can I return or exchange an item?
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges within 30 days of delivery. Please visit our Returns & Exchanges page for more information and instructions.
8. How do I care for my jewelry?
To ensure your jewelry stays in pristine condition, we recommend storing it in a dry place, away from direct sunlight and moisture. For cleaning, use a soft cloth to gently polish your jewelry. Avoid using harsh chemicals or abrasive materials.
9. Do you offer gift wrapping?
Yes, we offer premium gift wrapping for an additional fee. If you’re purchasing a gift, simply select the gift wrapping option during checkout.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at support@enevipay.com or call us at +359876354202. We’re here to help!